Customer Service Tech Support - north Austin
Great summer jobs available at a call center customer service client in north Austin (Wells Branch Parkway, between Mopac and IH35):
Pay rate: $10/hr
1-3 months duration
40 hours/week
Hours: 7:00AM to 9:00PM, Monday – Friday and 9:00AM to 6:00PM, Saturday
Must be 18 years old
Duties:
Customer Service Agents will be talking to mostly senior citizens regarding their jitter box phone, which have a button that does not work, so they have to mail that phone to a service center.
Requirements:
1- This assignment requires excellent listening skills, patience, and a clear speaking voice
2- Basic computer skills required.
3- We will be conducting group interviews of 10 people per group this week
4- Testing required:
a- Typing: 20 WPM is minimum
b- Basic spelling: 60 is minimum
c- Listening Skills: 70 is minimum
If you interested email me your updated MS resume to set up your interview and screening tests.
Ph: 203-855-8900
Email: norwalk@horizonstaff.com
Thursday, May 21, 2009
Monday, May 18, 2009
Copy Center Representative
Qualifications: This project will require these individuals to have a skill set that includes typing, scanning, indexing and scanning preparation. Additionally, they will need to be able to focus on scanning for eight hours and be detail oriented. Candidates will be standing on their feet for the duration of their shift. Candidates must be able to lift up to 50 lbs. They will be picking up and moving boxes of paper during this project.
Responsibilities: ACTUAL WORKPLACE ADDRESS: MEDICINE SHOPPE, 13726 Rider Trail North, Earth City, MO 63045 Training will be held at a different location. The candidates will go through a 3-4 day training and then will begin the project. On occasion these individuals may work at 1 Rider Trail Plaza Drive, Suite 300 Earth City, MO 63045 Please Contact :
Omer Mutaqi
83 East Ave # 301Norwalk, CT 06851
Ph: 203-855-8900
Fax: 203-855-8904
o.mutaqi@horizonstaff.com
Responsibilities: ACTUAL WORKPLACE ADDRESS: MEDICINE SHOPPE, 13726 Rider Trail North, Earth City, MO 63045 Training will be held at a different location. The candidates will go through a 3-4 day training and then will begin the project. On occasion these individuals may work at 1 Rider Trail Plaza Drive, Suite 300 Earth City, MO 63045 Please Contact :
Omer Mutaqi
83 East Ave # 301Norwalk, CT 06851
Ph: 203-855-8900
Fax: 203-855-8904
o.mutaqi@horizonstaff.com
Thursday, May 14, 2009
HSS
At Horizon Staffing Services we have established processes to monitor diversity in our employee base. This also allows us to report to our clients accurately on the rich and diverse background of the employee pool they have access to through Horizon Staffing Services. We actively solicit applications from candidates with diverse backgrounds through advertising in media popular with minority candidates. In addition, Horizon Staffing Services attends many job fairs that attract candidates with diverse backgrounds, thus ensuring a balanced work force.
Domestic Customer Service
Job Description:
Our customer is currently looking for new talent to join a growing Customer Service Team. As part of this team, you will be responsible for receiving inbound customer service calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!
Primary Duties
Handle inbound customer service calls, from businesses and consumers based in the U.S. and other countries.
Acquire customer and issue-related information and input information into call-tracking database.
After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue.
Work as a consultative partner to your customer, building rapport and providing direction.
Provide optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources.
Required Experience and Skills
Familiar with everyday computer tasks, internet navigation and basic research
Fundamental writing skills including basic spelling and grammar usage
Basic knowledge of computer hardware and software
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time.
Ability to type a minimum of 35 wpm
Ability to work flexible shifts
High School Degree or GED
You will be trained on:
How to use the phone system
Products and applications required to support the account
Processes and procedures required to support the account
Defining Success
As a successful Customer Services team member, you will be expected to:
o Answer all incoming support calls within 7 seconds or less.
o Provide optimal customer experience by effectively resolving a minimum of 90% of customer issues with 'First Call Resolution' by utilizing available support resources.
o Own each customer contact and make each experience outstanding, going above and beyond to resolve the issue. Consistently attain high customer satisfaction ratings.
o Build rapport with your customer and ensure that there are no open issues before closing a customer contact.
Come join our Customer Service Team today!
Associated Testing required and lower spec limits:
- Typing Test (Target: 35 WPM)
- Customer Service (Target: 80%)
- Spelling (Target: 70%)
- Technical Test (Target: 80%)
Our customer is currently looking for new talent to join a growing Customer Service Team. As part of this team, you will be responsible for receiving inbound customer service calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!
Primary Duties
Handle inbound customer service calls, from businesses and consumers based in the U.S. and other countries.
Acquire customer and issue-related information and input information into call-tracking database.
After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue.
Work as a consultative partner to your customer, building rapport and providing direction.
Provide optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources.
Required Experience and Skills
Familiar with everyday computer tasks, internet navigation and basic research
Fundamental writing skills including basic spelling and grammar usage
Basic knowledge of computer hardware and software
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time.
Ability to type a minimum of 35 wpm
Ability to work flexible shifts
High School Degree or GED
You will be trained on:
How to use the phone system
Products and applications required to support the account
Processes and procedures required to support the account
Defining Success
As a successful Customer Services team member, you will be expected to:
o Answer all incoming support calls within 7 seconds or less.
o Provide optimal customer experience by effectively resolving a minimum of 90% of customer issues with 'First Call Resolution' by utilizing available support resources.
o Own each customer contact and make each experience outstanding, going above and beyond to resolve the issue. Consistently attain high customer satisfaction ratings.
o Build rapport with your customer and ensure that there are no open issues before closing a customer contact.
Come join our Customer Service Team today!
Associated Testing required and lower spec limits:
- Typing Test (Target: 35 WPM)
- Customer Service (Target: 80%)
- Spelling (Target: 70%)
- Technical Test (Target: 80%)
Technical Support - Call Center - Shelton, CT 06484
Job Details:
We need several Technical Support Representatives who share the same passion for providing a world-class customer experience.
The Technical Support Representative will be the primary technical contact for VOIP residential & business class customers who are using these technically advanced digital products. You will provide professional, accurate, and timely responses to all customer inquiries using established troubleshooting procedures to identify and resolve technical difficulties.
Successful candidate will be professional, career minded, highly motivated and customer friendly. Minimum requirements include complex knowledge of DOS, Win 95, 98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols. Candidates are also required to have outstanding MS Office skills and demonstrated expertise in one or more of the following specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers), Systems Hardware, Software, Operating Systems, or New Technology.
Prior call center experience is highly desirable.
Company operate 7 days in a week 7:00AM till 12:00PM including all major holidays person has to be extremely flexible and available for work all different shifts, weekends and holidays.
First 5 weeks training pay rate $13.10
After training $13.85
Application Process:
Please visit our website www.horizonstaff.com skip intro on main page on top right click on CORES and click under find employment page. Go to apply online and fill out the application.
Under office locations please select CT-Stamford/Norwalk.
Please forward your MS resume.
We need several Technical Support Representatives who share the same passion for providing a world-class customer experience.
The Technical Support Representative will be the primary technical contact for VOIP residential & business class customers who are using these technically advanced digital products. You will provide professional, accurate, and timely responses to all customer inquiries using established troubleshooting procedures to identify and resolve technical difficulties.
Successful candidate will be professional, career minded, highly motivated and customer friendly. Minimum requirements include complex knowledge of DOS, Win 95, 98, NT, 2000, XP, Apple/MAC, Internet communications, and protocols. Candidates are also required to have outstanding MS Office skills and demonstrated expertise in one or more of the following specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers), Systems Hardware, Software, Operating Systems, or New Technology.
Prior call center experience is highly desirable.
Company operate 7 days in a week 7:00AM till 12:00PM including all major holidays person has to be extremely flexible and available for work all different shifts, weekends and holidays.
First 5 weeks training pay rate $13.10
After training $13.85
Application Process:
Please visit our website www.horizonstaff.com skip intro on main page on top right click on CORES and click under find employment page. Go to apply online and fill out the application.
Under office locations please select CT-Stamford/Norwalk.
Please forward your MS resume.
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