Monday, April 5, 2010
Greetings and Glad Tidings To All!!
Tuesday, June 2, 2009
Horizon Staffing Services on Eleventh ANNUAL INNER CITY 100
Boston, MA, May 20, 2009, 8 pm – This day, the Initiative for a Competitive Inner City (ICIC) released its 2009 Inner City 100 list, and Horizon Staffing Services is ranked 17th on the list of the fastest growing inner-city companies in America. Innovative practices and sustained growth are the predominant traits of the 2009 Inner City 100, a ranking of the 100 fastest-growing businesses in inner city communities nationwide.
Now in its 11th year, the Inner City 100 list provides unmatched original data on the fastest growing inner-city businesses in the U.S. For the 2009 list, over 5,000 nominations were received. The 2009 Inner City 100 winners grew at a compound annual growth rate of 40 percent and an average rate of 324 percent between 2003 and 2007. Collectively, the top 100 inner city businesses have employed nearly 17,000 people and created nearly 10,000 new jobs over the past five years.
Fifty-three percent of companies expect steady growth, 11 percent expect their revenues to double, six percent expect their revenues to triple, and a mere four percent expect their revenues to decline in 2009. Individually, the average Inner City 100 Company’s revenues were $23 million.
“We are delighted to celebrate businesses like Horizon Staffing Services that are playing a critical role to revitalize distressed urban communities throughout America,” said Michael Porter, founder and CEO of ICIC. “By creating jobs, income, and wealth for local residents, these high-growth businesses are vivid proof that the most effective way to address economic inequality in America is to equip every community to prosper in the market system. Inner City 100 companies also provide a window into the future where all companies will need to learn to address diverse customers and mobilize diverse workforces.”
With this year’s winning “Horizon Staffing Services” received this acclaimed Award for the fifth time. It received the Awards in the years: 2002, 2003, 2006, 2007 and 2009. As a 5th time recipient it will be recognized as an exclusive group of companies who have made the list five times and enter the Hall of Fame.
The 2009 Inner City 100 winners operate from 55 cities in 31 states. Fifteen companies on the list are based in California and eight are from Massachusetts. Texas, New York and Colorado each have seven companies on the list. Pennsylvania has six companies on the list and Ohio has five. Three states (Florida, Missouri and Indiana) have four companies on the list. Among the top cities represented in the 2009 list Denver has seven winning companies and Boston, Philadelphia, Oakland, and San Francisco each have four companies listed on the Inner City 100.
The list is proof of concept that doing business in an inner city area holds a distinct competitive advantage. ICIC has been studying the economic condition of the largest 100 American cities for more than a decade and is working to revitalize inner cities across the country.
The 2009 Inner City 100 winners attended the Inner City 100 Summit in Boston for a two-day event featuring seminars for Inner City 100 owners and managers at Harvard Business School, a reception at the Harvard Club of Boston, and a gala awards dinner at the Boston Convention and Exhibition Center that is expected to draw more than 800 guests.
Highlights of the 2009 Inner City 100 list include:
- Inner City 100 companies are 34 percent minority-owned. Nationally, just 8 percent of companies with annual revenues over $1 million are minority-owned.
- The 2009 Inner City 100 companies are 18 percent owned by immigrants to the United States.
- 21 percent of the 2009 Inner City 100 are women-owned. Nationally, only 10 percent of companies with over $1 million in annual revenues are women-owned.
- The 2009 Inner City 100 boasts an average workforce that is 53 percent minority employees and 43 percent inner city residents.
- The 2009 Inner City 100 pay an average of over $15.00 per hour to hourly employees and $53,000 per year to salaried employees.
For more information about the 2009 Inner City 100 list, please contact Julia Ely at (617) 292-2383. The entire list can be found at www.icic.org
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Editor's Notes:
To qualify for the Inner City 100 list, companies were required to have at least 51 percent of their operations located in an economically distressed urban area; have at least 10 full-time employees; and have a five-year operating sales history that includes at least $200,000 in revenues in the first year of consideration, an increase in year five sales over year four sales, and fifth-year sales of at least $1 million. For the 2009 list, ICIC looked at total revenue growth from 2003 to 2007, and the specific rankings were based on these growth rates. An economically distressed urban area is defined by ICIC as having a 50 percent higher unemployment level, 50 percent higher poverty level, and 50 percent lower median income than the metropolitan statistical area.
About the Initiative for a Competitive Inner City
The Initiative for a Competitive Inner City (ICIC) is a national not-for-profit organization founded in 1994 by Harvard Business School professor Michael E. Porter. ICIC’s mission is to promote economic prosperity in America’s inner cities through private sector engagement that leads to jobs, income and wealth creation for local residents. ICIC brings together business and civic leaders to drive innovation and action, transform thinking and accelerate inner city business growth and investment.
About BusinessWeek
BusinessWeek is a global source of trusted content that informs and inspires business leaders to make smarter decisions in their professional and personal lives. Founded in 1929 and published by the McGraw-Hill Companies, BusinessWeek magazine is the market leader, with more than 4.9 million readers each week in 140 countries. Local language editions include Chinese, Israeli, and Bahasa Indonesian. Launched in 1994, BusinessWeek.com is the preeminent provider of daily, essential business news, information, and services to business decision-makers. Reaching 85% of the nation’s households, BusinessWeek TV delivers important business, consumer and financial news to television viewers every week. SmallBiz, with a circulation of 650,000, delivers actionable insight to help small business professionals build stronger companies.
Inner City 100 Sponsors: Chevron, Bank of America, and Staples Foundation for Learning
Thursday, May 21, 2009
Customer Service Tech Support - north Austin
Great summer jobs available at a call center customer service client in north Austin (Wells Branch Parkway, between Mopac and IH35):
Pay rate: $10/hr
1-3 months duration
40 hours/week
Hours: 7:00AM to 9:00PM, Monday – Friday and 9:00AM to 6:00PM, Saturday
Must be 18 years old
Duties:
Customer Service Agents will be talking to mostly senior citizens regarding their jitter box phone, which have a button that does not work, so they have to mail that phone to a service center.
Requirements:
1- This assignment requires excellent listening skills, patience, and a clear speaking voice
2- Basic computer skills required.
3- We will be conducting group interviews of 10 people per group this week
4- Testing required:
a- Typing: 20 WPM is minimum
b- Basic spelling: 60 is minimum
c- Listening Skills: 70 is minimum
If you interested email me your updated MS resume to set up your interview and screening tests.
Ph: 203-855-8900
Email: norwalk@horizonstaff.com
Monday, May 18, 2009
Copy Center Representative
Responsibilities: ACTUAL WORKPLACE ADDRESS: MEDICINE SHOPPE, 13726 Rider Trail North, Earth City, MO 63045 Training will be held at a different location. The candidates will go through a 3-4 day training and then will begin the project. On occasion these individuals may work at 1 Rider Trail Plaza Drive, Suite 300 Earth City, MO 63045 Please Contact :
Omer Mutaqi
83 East Ave # 301Norwalk, CT 06851
Ph: 203-855-8900
Fax: 203-855-8904
o.mutaqi@horizonstaff.com
Thursday, May 14, 2009
HSS
Domestic Customer Service
Our customer is currently looking for new talent to join a growing Customer Service Team. As part of this team, you will be responsible for receiving inbound customer service calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!
Primary Duties
Handle inbound customer service calls, from businesses and consumers based in the U.S. and other countries.
Acquire customer and issue-related information and input information into call-tracking database.
After identifying issue(s), go through all appropriate troubleshooting steps to resolve issue.
Work as a consultative partner to your customer, building rapport and providing direction.
Provide optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources.
Required Experience and Skills
Familiar with everyday computer tasks, internet navigation and basic research
Fundamental writing skills including basic spelling and grammar usage
Basic knowledge of computer hardware and software
Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or slang
Ability to multitask by listening, typing, speaking and navigating multiple interfaces at the same time.
Ability to type a minimum of 35 wpm
Ability to work flexible shifts
High School Degree or GED
You will be trained on:
How to use the phone system
Products and applications required to support the account
Processes and procedures required to support the account
Defining Success
As a successful Customer Services team member, you will be expected to:
o Answer all incoming support calls within 7 seconds or less.
o Provide optimal customer experience by effectively resolving a minimum of 90% of customer issues with 'First Call Resolution' by utilizing available support resources.
o Own each customer contact and make each experience outstanding, going above and beyond to resolve the issue. Consistently attain high customer satisfaction ratings.
o Build rapport with your customer and ensure that there are no open issues before closing a customer contact.
Come join our Customer Service Team today!
Associated Testing required and lower spec limits:
- Typing Test (Target: 35 WPM)
- Customer Service (Target: 80%)
- Spelling (Target: 70%)
- Technical Test (Target: 80%)
